Frequently Asked Questions, Shipping & Delivery

COVID-19 Update 

At Heart N' Soul Home, our thoughts go out to everyone around the world who have been impacted by Covid-19. As a community, we are in this fight together to defeat Covid-19 and we sincerely hope that you and your family remain safe during this time. 

As a company we are operating as normal with our priority being focused on the health and safety of our team, our customers and the general community. Our staff are currently complying with the governments regulations around isolation and social distancing.

While there are many significant challenges during this time, we are happy to announce that our store is operating as normal, and you can still make purchases from us during this time. Due to many circumstances outside our direct control, we are currently expecting extending shipping delays.

• Courier services have been disrupted globally and this has had a direct impact on our expected shipping times.
  
  
• There are extended shipping delays due to a reduction in air freight capacity Internationally, as well as increased restrictions on domestic flights.
  
  
• The shipping times listed below are a guide only.
  
  
• Depending on your location, we expect the delivery to be potentially longer that what has been outlined below.
  
  
• Our team will continue to monitor the situation and will provide ongoing updates here. Please be assured that our team are doing their absolute best at this time to provide a timely delivery of purchases. 

 

If you have any concerns, or need a tracking update for a purchase, please feel free to reach out to our Customer Care Team.

Shipping Cost 

Total Order Amount		Postage Cost
AU+NZ Greater than $89 AUD		Free Shipping
AU+NZ Less than $89 AUD		Flat Rate - $6.95 AUD
United States & Canada		Flat Rate - $14.95 AUD
Singapore		Flat Rate - $6.95 AUD

How long will it take to receive my order? 

( The time frame below is our normal shipping lead time, however due to the impact of Covid-19,there are extended shipping delays due to increased restrictions on domestic flights. )

At Heart N’ Soul Home, we endeavour to ensure that our products are delivered to our customers as quickly and efficiently as possible. Your parcel will be sent with a tracking number, which will be email to you once your order has left our warehouse. 

Please allow 2-3 business days for processing, printing and packaging of your order.

Canvas Prints printed and sent from Australia 

It will take 3-4 business days to ship to most of Australia destinations, with some rural areas taking a little longer.  

Canvas Prints printed and sent from Overseas process center

Delivery Destination		Business Days
Australia (VIC, NSW & ACT)		4-10
Australia (TAS, SA & QLD)		4 - 10
Australia (WA & NT)		6 - 12
United States & Canada		7 - 15
Singapore		4-8

 

For International Customers ( Based Outside of Australia ) - If you are placing an order outside of Australian Territory, all orders will be sent from our overseas distribution center. When placing an order, please select 'overseas' as your preferred shipping location as this will ensure your product is delivered in the fastest and most cost effective way.  If you have any questions please speak to our Customer Care Team.

 *Shipping time is estimated, and commences from the date of shipping, rather than the date of the order. 

*As much as we wish we could control all aspects of shipping and delivery, we cannot be held responsible for unexpected shipping delays used by third-party postal services and / or delays caused by customs which are outside our direct control. 

*Please be aware that major seasonal holidays including Christmas & Chinese New Year may impact delivery times. 

How do I track my order?  

Once your order has shipped, we will send you an email with the tracking number. Simply go to our Track Your Order page to see the latest details. 

How do I use my Discount / Coupon Code? 

Simply go into your checkout and you can enter your coupon code into our discount bar and click ‘Apply’. Unless otherwise specified, coupon codes cannot be used in conjunction with other offers. 

Where can get more information?

If the above items have not helped to resolve your enquiry, please feel free reach out to our customer care team, via live chat or email.